Privacy Policy.

Last Updated. April 2026

This Privacy Policy explains how Salin Systems collects, uses, and protects your personal data when you use our website or engage with our services.

1. Who We Are

Salin Systems ("Salin Systems", "we", "us", "our") is an AI automation services business based in Manila, Philippines, serving clients worldwide. We operate the website salinsystems.com (the "Site").

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at. [email protected]

2. Data We Collect

We collect personal data in the following ways.

Information you provide directly. When you complete a booking, submit an enquiry form, or contact us via email, chat, or LinkedIn, you may provide your name, email address, phone number, company name, role, industry, current tools, and details about your business requirements.

Automatically collected data. When you visit our Site, we automatically collect technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. We collect this data through cookies and similar technologies.

Analytics data. We use Google Analytics 4 (GA4) to understand how visitors use our Site. This includes event tracking for specific interactions such as booking initiations and navigation patterns. GA4 data is pseudonymised and does not directly identify you.

Conversation data. When you chat with our AI assistant on the Site, your messages are processed by Claude (Anthropic) to generate a response and stored in our CRM for follow-up.

3. How We Use Your Data

We use your personal data for the following purposes.

• Service delivery. To respond to your enquiries, schedule audits and consultations, and deliver the services you have requested.
• Communication. To send you relevant information about your project, including updates, proposals, and onboarding materials.
• Analytics and improvement. To understand how our Site is used and improve user experience and content.
• Legal compliance. To comply with our legal obligations, including accounting, tax, and regulatory requirements.
• Legitimate interests. To protect our business, prevent fraud, and ensure the security of our services.

We do not use your data for unsolicited marketing without your explicit consent. We never sell your personal data.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable international standards including the EU GDPR where relevant.

• Contract performance. Where processing is necessary to deliver services you have requested or to take pre-contractual steps.
• Legitimate interests. For analytics, site improvement, security monitoring, and business development activities, where your interests and rights do not override ours.
• Legal obligation. Where we are required by law to process your data.
• Consent. Where we have obtained your explicit consent, such as for cookies or direct marketing.

5. Data Sharing

We do not sell your personal data. We may share your data with the following.

• Service providers. Third-party providers who assist us in operating our business, including CRM and booking systems (GoHighLevel), analytics (Google), payment processing (Stripe), AI processing (Anthropic), email (Google Workspace), and lead enrichment (Apollo, Clearbit). All processors are contractually bound to handle data securely and in accordance with applicable law.
• Professional advisors. Accountants, lawyers, and other professional advisors where necessary for business operations.
• Legal authorities. Where required by law, court order, or regulatory authority.

Where data is transferred outside the Philippines, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other lawful transfer mechanisms.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Policy.

• Enquiry and booking data. Retained for 2 years from last contact unless a client relationship is established.
• Client project data. Retained for 7 years following project completion in accordance with Philippine tax and accounting requirements.
• Analytics data. Retained for 14 months in accordance with Google Analytics default settings.
• Cookie data. Retained in accordance with our cookie settings, typically 12 to 24 months.
• Newsletter list. Retained until you unsubscribe.

7. Your Rights

Under the Philippine Data Privacy Act and applicable international standards, you have the following rights in relation to your personal data.

• Access. Request a copy of the personal data we hold about you.
• Rectification. Request correction of inaccurate or incomplete data.
• Erasure. Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
• Restriction. Request that we restrict processing of your data in certain circumstances.
• Portability. Receive your data in a structured, machine-readable format.
• Objection. Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent. Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Philippine National Privacy Commission at privacy.gov.ph.

8. Cookies

Our Site uses cookies and similar tracking technologies. We use the following.

• Essential cookies. Required for the Site to function correctly. These cannot be disabled.
• Analytics cookies. Used by Google Analytics 4 to collect pseudonymised usage data. You can opt out by installing the Google Analytics opt-out browser add-on.
• Advertising cookies. Facebook Pixel and LinkedIn Insight Tag are used only when you arrive from a paid campaign so we can measure conversions.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect Site functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our infrastructure is hosted on industry-standard cloud platforms with encryption in transit and at rest. All admin accounts use two-factor authentication and follow minimum-access principles.

However, no method of transmission over the internet is 100 percent secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children

Our services are not directed at anyone under 18. We do not knowingly collect information from minors. If you believe we have, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Where we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

For any privacy-related queries, requests, or complaints, please contact us at.

Salin Systems
Email. [email protected]
Website. salinsystems.com
Based in. Manila, Philippines